Privacy Policy

Last updated: October 20, 2026

Divine by Riz Shah ("we", "us", "our") operates this store and website at https://divinebyrizshah.com/, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled.

Personal information we collect

"Personal information" means information that identifies, or can reasonably be linked to, you or another person. It does not include anonymous or de-identified information. Depending on how you interact with us, we may collect:

  • Contact details: name, billing and shipping address, phone number, email address
  • Financial information: payment card details, transaction details, form of payment and payment confirmation (card details are processed by our payment providers; we do not store full card numbers)
  • Account information: username, password, preferences and settings
  • Transaction information: items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your order history
  • Communications with us: messages you send by email, WhatsApp, or other channels, including support inquiries
  • Device information: your device, browser, network connection, IP address and other identifiers
  • Usage information: how and when you interact with and navigate the Services

Where we get your information

  • Directly from you, for example when you create an account, place an order, or contact us
  • Automatically through the Services, using cookies and similar technologies
  • From our service providers who process information on our behalf
  • From our partners or other third parties

How we use your information

  • To provide, tailor and improve the Services: to process payments, fulfil and ship orders, manage returns and exchanges, manage your account, remember your preferences, and recommend products.
  • Marketing and advertising: to send promotional messages by email, SMS, or WhatsApp, and to show you advertisements on our Services or other websites, including based on past purchases and activity. You can opt out at any time.
  • Security and fraud prevention: to authenticate accounts, provide a secure shopping experience, and detect, investigate, or act on fraudulent, illegal, or malicious activity. If you create an account, please keep your login details safe and do not share them.
  • Communicating with you: to provide customer support and maintain our business relationship with you.
  • Legal reasons: to comply with applicable law, respond to valid legal process, and enforce or investigate violations of our terms or policies.

How we disclose your information

We may share personal information with:

  • Shopify and other vendors who perform services for us, such as payment processing, IT management, data analytics, customer support, cloud storage, fulfilment, and shipping (including courier partners)
  • Business and marketing partners that help us advertise to you; they use your information under their own privacy notices
  • Third parties when you direct us or consent to the disclosure, for example to ship your products
  • Our affiliates or within our corporate group
  • Others in connection with a business transaction such as a merger or sale, or where required to comply with legal obligations, enforce our terms, or protect our rights and the rights of our users

We do not sell your personal information for money.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and other third parties located in countries other than where you live. We also use certain Shopify features that draw on data about your interactions with our store, other merchants, and Shopify. In those cases Shopify is responsible for processing that data. To learn more, see the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

Cookies

We use cookies and similar technologies to keep your cart working, remember preferences, analyze site traffic, and measure advertising. You can control cookies through your browser settings, though some parts of the site may not work properly if cookies are disabled.

Third-party websites and links

The Services may link to websites or platforms operated by third parties. We are not responsible for their privacy or security practices, and we encourage you to review their policies. Information you share on public or semi-public platforms, such as social media, may be visible to others.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

Security and retention

No security measures are perfect, and we cannot guarantee absolute security. Information you send to us may not be secure in transit, so please avoid sharing sensitive information through unsecure channels.

We keep your personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights and choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Delete personal information we hold about you
  • Correct inaccurate information
  • Receive a copy of your information (portability)
  • Opt out of targeted advertising or sharing of your information
  • Manage communications: you can unsubscribe from promotional emails using the link in the email, or tell us on WhatsApp to stop promotional messages. We may still send non-promotional messages about your account or orders.

These rights are not absolute and may be limited by law. To exercise them, contact us using the details below. We may need to verify your identity first. You may also appoint an authorized agent to make a request for you; we may ask for proof of authorization. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country where you live, including through Shopify and other service providers.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

Contact us

Divine by Riz Shah Phone / WhatsApp: +92 324 3494765 Email: divine.rizshah@gmail.com Website: https://divinebyrizshah.com/ Address: Plot No. 182 C, P Berar Society, near Bank Alfalah, Dhoraji, Karachi, Pakistan