Shipping policy

Last updated: October 20, 2026

Thank you for shopping with Divine by Riz Shah. This policy explains how we process and deliver your orders.

Order processing

  • We aim to dispatch all orders within 48 hours of receiving them (excluding weekends and public holidays).
  • Working days are Monday to Friday and exclude weekends, bank holidays, and official holidays.
  • Once your order is dispatched, we will share your tracking or shipment details by WhatsApp, SMS, or email.

Delivery time

  • Estimated delivery within Karachi: 2–4 working days
  • Estimated delivery to other cities in Pakistan: 3–7 working days

These are estimates only. Delivery times may be affected by courier delays, weather, public holidays, or sale periods. Time for delivery is not of the essence unless agreed in writing.

Out-of-stock items

If an item is out of stock when you order, we will contact you within 48 hours to let you know the expected availability. We will make every effort to fulfil the order within a maximum of 30 days. If we cannot deliver within that period, we will notify you in writing before it ends, and you may cancel the order and receive a full refund of any amount paid.

Shipping charges

  • Shipping charges, if any, are calculated and shown at checkout.
  • Rates apply to deliveries within Pakistan. If your location is remote and a surcharge applies, we will notify you before dispatch and you may choose to cancel for a full refund.
  • We reserve the right to choose the courier and delivery method used for your order.

Delivery attempts and receiving your order

  • Please provide a complete and accurate delivery address and a working phone number.
  • Someone must be available to receive the parcel. A signature may be required on delivery.
  • Couriers will make up to 3 delivery attempts. After the third unsuccessful attempt, the order may be returned to us, and we may recover reasonable costs from you, including shipping charges.
  • If you expect any problem with receiving your delivery, please tell us as early as possible.
  • If delivery fails because of an incorrect address or incomplete details, we may charge a reasonable fee to re-ship the order.

Damaged or incorrect parcels

Please check your parcel when it arrives. If it is damaged, leaked, or incorrect, contact us within 24 hours of delivery with photos or an unboxing video, as described in our Refund Policy.

Delays beyond our control

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, such as natural disasters, strikes, road closures, courier disruptions, or government restrictions.

Contact us

Divine by Riz Shah WhatsApp / Phone: +92 324 3494765 Email: divine.rizshah@gmail.com Website: https://divinebyrizshah.com/