Return & Refund

Last updated: October 20, 2026

Divine by Riz Shah is committed to providing high-quality products to our customers. We understand that occasionally a customer may receive a damaged or incorrect item, and we aim to make the return or exchange process as simple as possible.

What items cannot be returned or exchanged?

  • Items that have been opened, used, or are no longer in their original packaging
  • Items whose original seal has been broken or tampered with
  • Fragile items and liquids (such as perfumes) that are returned without original seals
  • Products purchased as part of a promotional deal, sale, or giveaway
  • Items returned because of a change of mind or personal preference

For questions about eligibility, please contact us on WhatsApp at +92 324 3494765 or by email at divine.rizshah@gmail.com.

What items can be returned or exchanged?

We accept returns or exchanges only for items that are:

  • Damaged or leaked on arrival
  • Wrong item delivered (different from what was ordered)

Conditions for returning an item

  • The product seal must be intact
  • The item must be in its original condition, with no signs of use or alteration
  • The item must include all original packaging, the shipment label/receipt, and any accessories
  • All free or promotional items that came with the purchase must also be returned, otherwise the return will be considered invalid

How to return an item

  1. Contact us within 24 hours of delivery on WhatsApp at +92 324 3494765 or by email at divine.rizshah@gmail.com.
  2. Send us evidence. Please provide clear photos or an unboxing video of the damaged or incorrect item, together with your order number and shipment receipt.
  3. Wait for confirmation. Once we have reviewed your evidence, our team will confirm whether your claim is approved and give you instructions.
  4. Return the item. Depending on your location, we will either:
    • arrange a pickup through our logistics partner (where available in your city/area), or
    • ask you to send the product to the address provided by our team.
  5. Receive your replacement or refund. After we receive and inspect the item, we will send a replacement or process a refund, as agreed with you.

Returns sent without prior approval from our team may not be accepted.

Please pack returned items securely. The item remains your responsibility until it reaches us, so proper packing is important to avoid damage in transit.

Refunds

  • Approved refunds are issued to the original payment method, or as store credit if you prefer, within 7–10 working days of us receiving and inspecting the returned item.
  • Original shipping charges are non-refundable.
  • If a return is rejected because it does not meet the conditions above, the item will be sent back to you at your cost.

Cancellations

Orders can be cancelled before they are dispatched. Please contact us as soon as possible on WhatsApp at +92 324 3494765.

Contact us

Divine by Riz Shah WhatsApp / Phone: +92 324 3494765 Email: divine.rizshah@gmail.com Website: https://divinebyrizshah.com/ Address: Plot No. 182 C, P Berar Society, near Bank Alfalah, Dhoraji, Karachi, Pakistan